Delivery of parcels is by a tracked service with a courier company. If you are not available to take delivery in person please ensure an authorised assignee will be present instead.
Delivery of machines/palleted items is by a haulier/Courier or by one of our own delivery vehicles. Ride-on lawnmowers are all delivered personally by ourselves, as we like to give a run down on how the machines operate.They also come fully assembled ( Ride-ons) , fueled and oiled ready to use. All walk behind lawnmowers come with FREE bottle of oil.
We want you to be comfortable with every aspect of your experience purchasing from us, and we will make every effort to ensure you are a happy customer.
- Orders can be changed or cancelled up until they are dispatched.
- If the goods are visibly damaged upon delivery, you can refuse to take delivery.
- If upon opening the delivery the purchased product is damaged, please contact us for a returns number. You will need to print this on the outside of the return package. Please take care to package the item(s) carefully; goods must arrive in an unused condition for the refund to be issued. Please note we do not cover the cost of return postage/haulage.
- If the goods are faulty, please contact our customer service team. Where appropriate we will replace the faulty item(s).
- If you are not 100% satisfied with your purchase, or you have ordered the wrong item, you can return your order within 7 days of receipt for a full refund (excluding delivery costs). Returns must be unused, in the state you received them, and in the original packaging.
- Returns are normally processed within 3 days of us receiving the goods back. Please allow up to a week for refunds to show on your account. We’ll refund you by the same method as payment (i.e. credit card, debit card, PayPal or credit account)
If you have any questions or need assistance, please contact us (Phone 043-3397581)and we will be happy to help.
Payment by Paypal: Paypal keep your details secure and you don’t have to share your card details with us.If you dont have a PayPal account you can pay through PayPal as a guest at checkout.